Have you ever noticed that companies list all the IMPORTANT stuff in the fine print, and the unnecessary, blah-blah-blah stuff in large, bold print?
You can probably guess where I'm headed with that opening observation. Yes, I am in the process of getting screwed over by a company. Their response: "Did you read the fine print?"
It was at that moment I wanted to reach through the phone and slap the taste out of "Bob". They were screwing me and they knew it and they knew I had no recourse because honestly, who reads the fine-print? It's so small (hence the name "fine" print) and filled with legal
mumbo-jumbo that the average person such as my self could never decipher it anyway.
Okay, so here's my situation.
Many of you may recall about a month ago I accidentally killed my cell phone and bought a new one. I had a decision to make at that time: stay with AT&T (formerly
Cingular), even though I think their slogan of "more bars in more places" is a joke because their coverage area isn't as great as they claim, however they do offer the roll-over minutes and that is a feature I do like, or go shop around for a new wireless phone service.
**Sigh** I hate shopping around. I went against my better judgement and signed up for another 2 year contract with these scam artists.
While I was looking at the phones on display, I wanted if at all possible to find the same model or at least as close to it as possible so that I wouldn't have too hard of a time trying to figure out how to use it, and also, so I wouldn't have to buy all new accessories. The new phone I purchased is for the most part identical. They've changed just a few minor things, but it hasn't been any big deal, and my old chargers fit it as well, so I was in luck.
The phone came with several options that I had absolutely no interest in. I don't send text messages (nor do I like receiving them), and I don't look up or send email from my phone or anything else
Internet related. Browsers on my phone are a waste of buttons, space and time. My phone is used to make and receive phone calls. That's it. That's all I want... that and the alarm clock and the address-book features. But seriously, that is it!
The purchase of this phone came with a $50 rebate, but only if I signed up for these 2 options which were free for the first 30 days. So, I could pay the full price, not sign-up for those options, OR, sign-up for them, get the rebate, and then cancel those options after 30 days. The clerk that sold us the phone is the one that told me to call them after a month had passed and just have those options cancelled. No harm, no foul.
Of course the company is HOPING you'll decide after using them for free, that you'll be hooked on them and decide to keep them. That's what they're hoping for and counting on and I'm sure there are a lot of people out there that fill that bill. But as I said, I have no need for them. So I took the clerk at his word instead of reading the micro-fine-print that I probably wouldn't have understood anyway and signed up. I mailed in my rebate the very next day, and within a week received a text message from AT&T stating they had received my rebate request and that it was being processed, but could take up to 12 weeks for me to receive it. Okay, fine.
Now that a month has gone buy, I wanted to avoid those charges for those ridiculous and useless services, so I called AT&T and was promptly put on hold for what seemed an eternity, wasting my minutes of course, while being forced to listen to some of the worst hold-music I've ever heard. Once the customer service guy "Bob" finally answered, I explained that I wanted to cancel those options. He asked if I'd signed up for them in order to get the rebate, I said I had. He asked if I had received my rebate yet, I said, "no". He then explained that if I cancelled them before receiving the rebate, that the rebate would then become null & void.
I hesitated for a moment and processed this information before saying: So basically this rebate thing is nothing more than a scam you all are running?
Bob: Did you read your fine print? It states that if blah, blah, blah, blah, blah. I'll be happy to cancel those services for you, but you won't get your rebate.
Me: But I sent that rebate in a month ago, and they've
texted me that they have received it.
Bob: Doesn't matter, it's still in processing and can take 10-12 weeks. If at any time during that period they look and see you've cancelled those services, they can
cancel the rebate.
Me: again I say, this is nothing more than a scam. Fine, I'll keep the options! and then hung up on him.
I turned to my husband who then received the brunt of my anger.
Basically, you have to spend X number of dollars on these services you don't want just to get a rebate that may or
may not (most likely NOT) cover the expense you've incurred having to pay for those services until you receive the rebate.
Damn AT&T!!!!!
If I wouldn't have to pay such a pricey early-termination fee, I'd cancel my service with them post-haste and go elsewhere. But, I guess I'm stuck with them for another 23 months. Roll-over minutes be damned!, I'll be taking my business elsewhere once the contract is up, to a company that truly DOES have more bars in more places. And you can be darned sure I'll be cancelling those
Internet &
texting options just as soon as that rebate is in my hand.